Last Updated: February 2026
At Social Aura, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.
1. Information We Collect
We collect information that you provide directly to us, including:
- Contact Information: Name, email address, phone number, business name
- Project Information: Service requirements, project details, creative briefs
- Payment Information: Billing address, payment method details (processed securely via third-party providers)
- Account Credentials: Login information for third-party platforms (Google Ads, Facebook, etc.) when necessary for service delivery
- Communication Records: Emails, messages, and correspondence related to your projects
We also automatically collect certain technical information:
- IP address, browser type, device information
- Pages visited, time spent on site, referral sources
- Cookies and similar tracking technologies (see Cookie Policy below)
2. How We Use Your Information
We use collected information for the following purposes:
- Delivering and managing the services you request
- Communicating with you about projects, invoices, and service updates
- Processing payments and maintaining transaction records
- Improving our website, services, and customer experience
- Sending promotional content and service announcements (with your consent)
- Complying with legal obligations and resolving disputes
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Third-party platforms and tools necessary for service delivery (Google Ads, Facebook Business Manager, payment processors, cloud storage providers)
- Payment Processing: Secure payment processors such as PayPal to handle transactions
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In the event of a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share information
4. Payment Security
Payments are processed securely via third-party payment providers such as PayPal. We do not store credit card numbers, CVV codes, or banking credentials on our servers. All payment transactions are encrypted and comply with industry security standards (PCI-DSS).
5. Data Storage and Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes:
- Secure SSL/TLS encryption for data transmission
- Access controls and authentication protocols
- Regular security audits and software updates
- Secure cloud storage with backup and redundancy
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continually work to maintain best practices.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Project files and communication records are typically retained for 2-3 years after project completion.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and deliver personalized content. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings.
Types of Cookies We Use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Google Analytics and similar tools to understand user behavior
- Marketing Cookies: For advertising and remarketing purposes
8. Third-Party Links and Services
Our website may contain links to third-party websites and services (Google, Facebook, PayPal, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request transfer of your data to another service provider
To exercise these rights, contact us at socialaurainfo@gmail.com.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
11. International Data Transfers
Social Aura operates from India and serves clients worldwide. Your information may be transferred to and processed in countries with different data protection laws. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The “Last Updated” date at the top indicates the most recent revision. We encourage you to review this policy periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: socialaurainfo@gmail.com
- Phone: +91-921-7912820
- Address: Unit 230, Street 4, Phase 5, Shiv Vihar, Karawal Nagar, Delhi 110094, India
